Terms and Conditions

Introduction

Welcome to Silentwash! By using our services, you agree to these terms and conditions. Please read them carefully to understand your rights and obligations.

Services Provided

Silentwash offers mobile car cleaning services tailored for electric and luxury vehicles. Services are subject to availability and scheduling through our app or website.

User Responsibilities

To ensure a seamless experience, users must:

• Provide accurate vehicle and location information
• Ensure vehicle accessibility during the scheduled cleaning time
• Communicate any special requests or conditions prior to service

Failure to meet these responsibilities may result in rescheduling or additional fees.

Payment and Refunds

Payments are processed securely through our platform. All charges are final unless:

• A service is canceled within the allowable cancellation window (as detailed in our app)
• An error occurs on our part, which will be reviewed and refunded at our discretion

Limitations of Liability

Silentwash is committed to providing high-quality services but is not liable for:

• Pre-existing damage to vehicles
• Delays caused by circumstances beyond our control, such as extreme weather or access issues
• Indirect, incidental, or consequential damages arising from the use of our services

Termination of Services

We reserve the right to terminate or refuse service to users who:

• Violate these terms and conditions
• Engage in fraudulent or abusive behavior
• Fail to comply with payment obligations

Policy Updates

We may update these terms to reflect changes in our services or policies. Users will be notified of significant updates via email or app notifications.

Contact Us

If you have any questions about these terms, please contact us at [email protected].